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CRM Software CompareaplicornetsuiteMicrosoft Dynamics CRMRightNow Technologiessalesforce.com

On-Demand CRM Software as a Service (SaaS) Comparison Chart

 
 
 
Aplicor
NetSuite
Microsoft Dynamics
RightNow
Salesforce.com
Product Name Aplicor Enterprise NetSuite CRM Titan / Dynamics RightNow CRM Enterprise Edition
Subscription Pricing Estimate $89.00 per user per month $79.00 to $129.00 per user per month plus setup and add-on fees Hosting offered by Microsoft and VARs; Pricing varies by VAR $100.00 per user per month; minimum user counts apply $125.00 per user per month
Marketing Key Features campaign management, lead management, nurture campaigns, event management, Pay Per Click (PPC) integration, email with trackable links and click-through, campaign metrics, ROI and financial analysis per campaign campaign management, lead management, basic campaign analysis, PPC integration with Google and Yahoo, email with trackable links and click-through

Basic CRM software suite; Campaign management, lead management, email with trackable links and click-through, basic campaign analysis

Campaign management, lead management, event management, email with trackable links and click-through, basic campaign analysis Campaign management, lead management, drip campaigns, email with trackable links and click-through, basic campaign analysis, PPC integration with Google
Sales Force Automation (SFA) Key Features

Account management, contact management, opportunity management, competitive intelligence, sales analytics

Account management, contact management, opportunity management, sales analytics, data deduplication Account management, contact management, opportunity management, sales analytics Account management, contact management, opportunity management, sales analytics Account management, contact management, opportunity management, sales analytics
Customer Service Key Features Ticket/case/incident management, email to case creation, routing, escalation, FAQs, knowledge-base, customer surveys, self service portal Ticket/case/incident management, routing, escalation, customer surveys, knowledge-base, self service portal Ticket/case/incident management, routing, escalation, self service portal Ticket/case/incident management, email to case creation, routing, escalation, FAQs, knowledge-base,customer surveys, web and voice self service Ticket/case/incident management, email to case creation, routing, escalation, customer surveys, self service portal
Information Analysis Dashboards, Ad Hoc Report Writer, Data Warehouses and OLAP Dashboards, Ad Hoc Report Writer Dashboards, Ad Hoc Report Writer, third party for OLAP Dashboards, Ad Hoc Report Writer Dashboards, Ad Hoc Report Writer, AppExchange for data warehouses and OLAP
Groupware Integration Exchange, Outlook, Blackberry, Wireless Exchange, Outlook, Blackberry, Wireless Exchange, Outlook Exchange, Outlook, Blackberry, Wireless Exchange, Outlook, Blackberry, Wireless
Other Key Features

Partner relationship management (PRM), Sales Order Processing, Workflow Designer, Offline Edition, computer telephony integration (CTI)

PRM, E-commerce suite, sales order processing, NetSuite Business Operating System (NS-BOS) supports ISV development and delivery platform, Offline Edition, CTI Third party VAR network of software products, MS Outlook acts as Offline Edition PRM, Workflow Designer, CTI Apex and Force proprietary development environment support platform as a service strategy, Offline Edition, CTI
Other Software Modules Full suite of integrated Enterprise Resource Planning (ERP) software. Full suite of integrated Enterprise Resource Planning (ERP) software. ERP hosted ERP software available.   AppExchange third party directory provides back office and vertical market software solutions.
Other Information ISO certified, NIST certified SAS 70 certified     SAS 70 certified
Average Customer Size Middle market and enterprise Small business Across the board Middle market and enterprise Across the board
Marquee Clients US Department of Commerce, France Telecom, Tyco, Cargill, Ford        
Industry Solutions Government, Not For Profit, Financial Services, Technology, Professional Services, Retail Software companies, Wholesale/ Distribution, Ecommerce, Services, Media, Agriculture, Manufacturing, Retail Various vertical market solutions through ISV and VAR programs. Public sector, Financial Services, High Tech, Higher Education, Retail, Telecommunications Vertical markets served through AppExchange products
Service Level Agreement with Guarantee Yes Yes No Yes Sometimes, normally reserved for larger clients
Number of Data Centers 3 1 1 1 3
Web Site References

www.aplicor.com
www.aplicorforum.org
www.aplicor.asia

www.netsuite.com
Ecommerce Portfolio

www.microsoft.com
Dynamics CRM
Dynamics CRM Samples

www.rightnow.com
RightNow Wikipedia
RightNow Labs

www.salesforce.com
AppExchange
Force.com

Web Site Reviews

BizCRM Aplicor Review
CRMlandmark Review

ERPsoftware Review

Interneteer Review
www.erpblogger.com

ZDnet NetSuite Review

Dynamics v Salesforce
Dynamics CRM Wiki
www.crmlandmark.com

Online-CRM Review

PC Magazine Review
Online-crm.com Review
CRMgal.com Review

Last update: May 2008

Comparison responses are relative to and the result of varying levels of CRM vendor cooperation and as of the last update. Any updates, corrections or additional information are welcome and should be directed to webmaster[at]crm-compare.com. See web site terms which are integral to this CRM software comparison document. Technology Compare.